Refund policy

At Lento Industries Private Limited, we are committed to providing our customers with quality products and reliable service. If you need to cancel an order, request a replacement, or apply for a refund, please contact our customer support team with your Order Details and Order ID.

1. Replacement & Refund After Delivery

You may request a replacement or refund within 7 days from the date of delivery under the following circumstances

  • The product delivered is different from the product ordered, such as a different model, size, make, specification, or variant.
  • The product is received in a physically damaged condition, subject to the delivery inspection conditions mentioned below.
  • The product is not working at the time of delivery.

All requests are subject to verification and approval by Lento Industries Private Limited.

2. Cancellation Before Shipment

You may cancel your order at any time before it has been shipped. No cancellation charges will be applicable in such cases.

3. Cancellation After Shipment

If you request cancellation after the order has already been shipped, a 10% deduction from the invoice value may be applicable.

4. Damaged Product at the Time of Delivery

Customers are requested to carefully inspect the product for any visible physical damage at the time of delivery.

If the product is received in a damaged condition, you should preferably refuse to accept the delivery. Alternatively, if you choose to accept the shipment, clearly mention the damage, defect, or missing item on the Proof of Delivery (POD) document before accepting it.

If no remark regarding physical damage, defects, or missing items is recorded on the POD, Lento Industries Private Limited reserves the right to decline the replacement or refund request related to such damage or shortage.

5. How to Request a Cancellation, Return or Refund

To submit a cancellation, replacement, or refund request, please contact our customer support team and provide:

  • Order ID / Order Number
  • Customer Name
  • Product Details
  • Reason for cancellation, return, or replacement
  • Photos or videos of the product, where applicable

Email: [Insert Lento Customer Support Email]
Customer Support: [Insert Lento Customer Care Number]

Our team will review your request and assist you accordingly.

6. Refund for Prepaid Orders

For prepaid orders made through credit card, debit card, UPI, wallet, net banking, or bank transfer, approved refunds will generally be processed through the same payment method used for the original transaction, wherever supported by the payment provider.

7. Refund Processing Time

Once your refund request has been approved and processed by Lento Industries Private Limited, it may take approximately 5-7 working days for the amount to reflect in your account. The actual processing time may vary depending on your bank, payment gateway, or payment service provider.

Order Cancellation by Lento Industries Private Limited

Lento Industries Private Limited reserves the right to cancel an order under circumstances including, but not limited to:

  • Incorrect product information displayed on the website due to technical or human error, including errors in price, specifications, quantity, or other product details.
  • Incorrect or incomplete information provided by the customer, such as an incomplete address, incorrect PIN code, invalid phone number, or other required delivery information.
  • The ordered product is unavailable or out of stock.
  • The delivery address falls outside our serviceable area.
  • Any technical, payment, operational, or logistical issue that prevents successful processing or delivery of the order.

If payment has already been received for an order cancelled by Lento Industries Private Limited, the applicable refund will be processed according to this Refund Policy.

Conditions Where Replacement or Refund May Not Be Accepted

A replacement or refund may not be approved under the following circumstances

  • The request is submitted more than 3 days after delivery.
  • The original packaging, retail box, manuals, cables, accessories, or other items supplied with the product are missing.
  • The product has been used, improperly handled, altered, or damaged after delivery.
  • The product is not returned in the same condition in which it was originally received.
  • Any accessory or consumable item has already been used or installed.
  • The product's serial number, identification label, warranty seal, or other identifying information has been removed, altered, damaged, or tampered with.
  • Damage has occurred due to improper installation, misuse, negligence, electrical issues, or use contrary to the product instructions.

Warranty Support

Once the applicable replacement or return period has expired, eligible products will be handled according to the terms and conditions specified in the Lento Warranty Policy / Warranty Card. Repair, replacement, or other warranty services will be subject to the applicable warranty conditions of the respective product.